Shipping/ Refund/ Changes Policy
FOR CUSTOM/ SIGNATURE UNITS (units that are not under the on hand/ready to ship) BY WINTER MILAN COLLECTION PLEASE ALLOW 7 TO 14 BUSINESS DAYS TO BE MADE AND PREPARED FOR SHIPMENT.
Winter Milan Collection ready to ship units will ship the next business day after your payment is processed. Please expect 2-3 business days for delivery.
International orders typically take up to 10 business days for delivery and are shipped via USPS. International shipping costs on this website DOES NOT cover tariffs charges by your home country. Please put this into consideration before you submit an order on this site.
All orders placed over the weekend and/or holidays, will begin processing the following business day.
Once your order is shipped a detailed confirmation of a tracking number will be sent via email.
Winter Milan Collection is not responsible for lost or stolen packages. In the event that your package has not arrived as expected please contact USPS. (1-800-ASK-USPS).
By completing a purchase with Winter Milan Collection you are agreeing to this policy. To fully protect our clients orders all packages comes fully insured.
ALL SALES ARE FINAL AND THERE ARE NO REFUNDS OR EXCHANGES ALLOWED.
ZERO TOLERANCE CHARGEBACK POLICY
Customers are urged to contact us by email prior to filing a chargeback. In many cases, any dissatisfaction can be resolved simply and easily. A chargeback occurs when a customer contacts a credit card-issuing bank to initiate a refund for a purchase they made on their credit card. Since chargebacks are costly and can add a considerable amount to our operating costs, which will ultimately affect the ability to provide the best prices for our valuable customers, we will not tolerate chargeback abuses. All abusers will be reported to the Chargeback Protection Project, which may affect an abuser's ability to purchase at other online retailers across the United States. In all cases where the chargeback is clearly fraudulent and/or an attempt to circumvent our policy and contract, we will file a report with the IFCC (Internet Fraud Complaint Center), the customer's local authorities as well as with the Better Business Bureau. If the product was delivered via U.S. Mail or to a Post Office box, we will also file a mail fraud complaint with the postmaster or Federal Authorities. We will turn delinquent accounts over to a collections agency and reports will be filed with all credit bureaus as a delinquent collection account. You are fully responsible for paying all monies owed"